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724 North 98th Street
Mesa, AZ 85207
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(602) 481-5070

http://www.aceofshadesaz.com

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Total Amount in Dispute:
$1,998.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Ace of Shades closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Ace of Shades

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8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,998.19 Amount Settled: $0.00

Customer Complaint

7/6/2022

On April 19, 2022, we paid Ace of Shades (Anthony Howe) a deposit on a 12 x 14 ft. Aluminum pergola. He said he would order it and it would take 4-6 weeks. Since that date, I have sent 7 emails, called and left voicemail messages (since he doesn't answer the phone) and tried to contact him through Yelp. Absolutely no response or communication from Mr. Howe whatsoever. Resolution Sought Install the pergola!! Or a full refund so we can hire someone else.

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