Aces Auto LLC complaints

Subject: Incident at Aces Autos Dealership To Whom It May Concern: I hope this email finds you well. I am writing to inform you about an incident that occurred at Aces Autos dealership involving a customer who had placed a nonrefundable deposit on a vehicle of interest. In good faith, we allowed the customer, Ms. Marin, to take the vehicle. However, upon experiencing issues with the vehicle, we requested her to bring it back to our dealership so that we could address and rectify the concerns. When Ms. Marin arrived at the dealership, she was visibly distraught and exhibited an ill-tempered demeanor along with her son. She insisted on receiving a loaner vehicle and refused to leave the vehicle she had brought back to us. We explained that she would need to leave the vehicle with us in order for us to thoroughly investigate and resolve all the issues she had raised. Regrettably, Ms. Marin became increasingly agitated, yelling and expressing her urgent need for a vehicle, insisting that she could not be without one. Despite our attempts to suggest alternative arrangements while we diagnosed and repaired her vehicle, she threw the keys at one of our employees and walked outside, seemingly preparing to leave. To our surprise, Ms. Marin returned to the front entrance of the dealership and began making threats towards our staff. She specifically threatened that her son, who was waiting outside in a truck, would cause harm to us unless we complied with her demands. Considering the escalating situation and the safety of our staff and customers, we promptly contacted the local authorities and reported the incident. The police arrived at the scene and took appropriate action. We have obtained a police report with reference number SAPD23177345. Based on the advice provided by the police, Aces Autos will not be conducting any further business with Ms. Marin due to her threats and aggressive behavior. We have been instructed to inform the authorities if she attempts to trespass on our property again. We take customer satisfaction and safety very seriously at Aces Autos, and incidents of this nature are rare. We remain committed to providing exceptional service to our valued customers and ensuring a safe and respectful environment for all. Thank you for your understanding and support. Should you have any further inquiries or require additional information, please feel free to reach out to me directly. Kind regards, Orlando Huc Owner 210-475-3040

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