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Aces Towing & Recovery complaints

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970 Rives Street
Charlottesville, VA 22901 | Get Directions

(434) 995-5370

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aces Towing & Recovery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aces Towing & Recovery

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11/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

10/24/2024

they attempted to tow my car at 11 at night but they weren't even there to tow my car they were supposed to tow a nissan and tried towing my honda they ended up backing into my girlfriends car and won't own up to the damage even though you can see the fresh metal being exposed with zero rust. These people have done so many shady things in the last 2 years towing people's cars they aren't supposed and towing at 2 am. They only expect cash and never keep the same going rate to get your car out of the lot. They have gone through multiple peoples cars stolen money etc out of there vehicles. They are also highly highly unprofessional Resolution Sought I wanted them to own up to actually denting the car and we would have left it but since they keep denying it i want them to pay for the replacement part. I whole heartedly believe these guys need to be investigated they are so shady and so scummy they have only have 1 star reviews all saying about the same thing that happened to me. These guys need to be shut down!!!

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