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ACF Wholesale complaints

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208 Conway Drive
Springfield, MS 39702 | Get Directions

(662) 570-1599

http://www.acfwholesale.com

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Total Amount in Dispute:
$3,611.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against ACF Wholesale closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against ACF Wholesale

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

3/3/2023

Purchased a table and chair set in September 2022. I have been getting the run around from them ever since. The only response I ever get is there is a delay at the manufacturer. I highly doubt that is the case. Resolution Sought Either receive my order, or get my money back.

12/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $813.44 Amount Settled: $0.00

Customer Complaint

12/1/2022

I placed an order for a bedroom on7/31/2022, the order never got fulfilled. I've been sending them messages and get quick response but no actions are taken. I canceled my order on 10/17/2022 and got a message saying that my refund will be processed within 7-14 days. I called them 11/16/2022 and stayed in the line for almost 3 hrs and never got answered. I messaged them again on that same day asking for my refund and they responded that they will send my request to the refund department and still haven't got my money back Resolution Sought I would like to have my refund and this website to not fraud anymore

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