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AchieveCard Visa Prepaid Card complaints

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PO Box 5100
Pasadena, CA 91117 | Get Directions

(800) 401-7951

http://achievecard.com

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Total Amount in Dispute:
$5,236.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against AchieveCard Visa Prepaid Card closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against AchieveCard Visa Prepaid Card

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2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

there was charges on my pre-paid debit card, i filed a dispute & won , they said they was putting it back on my card , just a few days later i received a letter stating on October 20th achieve would no longer be handling prepaid cards . i called them they told mr i would receive a paper check within 20 days . i called many times from that time to present and they keep telling me its in the mail. Resolution Sought give me all the money owed

11/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $686.00 Amount Settled: $0.00

Customer Complaint

10/26/2022

SSA check to my card and now it's closed, I call from Monday to today, they will call me back after 24hrs and today I call again saying to another 24hrs but are calling back to me for money??? Resolution Sought Need my to pay rent and other bills,now I Will call SSA again.

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