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ACI Logistix complaints

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126 Liberty Industrial Pkwy.
McDonough, GA 30253 | Get Directions

(310) 233-2750

https://aci-group.com/

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ACI Logistix closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ACI Logistix

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

They have been holding my package (they are a shipping company) at their warehouse for several days. Upon researching them, it appears that they almost never deliver packages successfully. Out of concern, I have tried reaching out to them via: phone calls, emails, and their support page on their website. The phone calls and emails are never answered, their support site just sends you an email that redirects you to their website, and if you respond to that email, it doesn't get a response. Resolution Sought I would like to receive my package, and never deal with them again

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