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Ackerman Security Systems complaints

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1346 Oakbrook Drive, Suite 175
Norcross, GA 30093 | Get Directions

(800) 552-1111

http://www.ackermansecurity.co...

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Total Amount in Dispute:
$288.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

1 complaints against Ackerman Security Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ackerman Security Systems

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $288.39 Amount Settled: $0.00

Customer Complaint

2/22/2022

I am filing a complaint against Ackerman as this company sent me an invoice on 11/1/21 for $192.26 and I cancelled my service with them in Feb of 2021 and I DID NOT SIGN any documents for new service since then. After I cancelled my service on 2/16/21, I called Ackerman on 10/26/21 and spoke to someone in the loyalty department and requested a wireless upgrade at no cost to me. The person said we can have someone come out and install the wireless upgrade. The technician came out on 11/10/21 and stated that the wireless upgrade you want is going to cost you money out of my pocket. I told the tech , Mr. Beech or Beach, that the your rep stated that it wasn't going to cost me anything and the tech said it wasn't anything he can do and that I will have to call Ackerman because I can't install that wireless system.. I told him I will just go to ADT and that is what I did and it was installed on 12/20/21. Nothing was installed by Ackerman. I did not sign a document verifying new service. On 1/ 17/ 22 at 10 am , I received a text stating that I have a past due balance of $192.26 for acct # 96312. Please note this was the first text I received after the tech came to my home and didn't install what I requested - a wireless upgrade. I was UPSET!! I spoke to Jasmine at Ackerman on 1/21/22 and Dee on 2/2/22 and told both of them that I cancelled service in 2/21 and I received a text on 1/17/22 and an invoice via mail stating I owe that amount. I told both of them that Resolution Sought My desire income is not to pay the past due balance of $288.39. The tech never installed the wireless system which I requested and I did not sign any documents for service when I requested the wireless upgrade on 10/26/21 and when the tech was at my house confirming he couldn't install the wireless system, I told him I am going to contact ADT. Besides that, my ADT rep , Dave Wiley, and he is confused on how I received an additional bill being that ADT was installed on 12/20/21.

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