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Acorn Stairlifts Inc complaints

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7001 Lake Ellenor Drive
Orlando, FL 32809 | Get Directions

(866) 873-6574

http://www.acornstairlifts.com

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Total Amount in Dispute:
$13,739.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against Acorn Stairlifts Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against Acorn Stairlifts Inc

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $11,839.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

Hello, my name is Heather Paladino. I am writing because I am having an issue with Acorn Stairlift. My father had terminal cancer and was in and out of the hospital for just about two years. Towards the end he started to lose use of his legs and was having difficulty going up and down the stairs. After one of his most recent releases from the hospital he was limited to the first floor of the house unable to make it upstairs to his bedroom. My mother was very stressed and not really of sound mind and tried to solve this problem. She called Acorn Stairlift because she thought that that would help aid in his recovery. She made a rash decision and agreed to the first company she saw on the internet. After her children found out we told them not to allow signing of any contract without one of us present. They came when we were unable to be there and had her sign a contract. Before the lift was installed his son and son-in-law were able to carry him up to his bedroom. Three days later the lift was installed and not even a week after that we had to call an ambulance to take him back to the hospital. At the end of that hospital stay he was transported back home by ambulance and brought to his room by paramedics where he was put in hospice. After hearing how expensive this lift was I contacted the salesman to ask about a payment plan or an option for a prescription. I was told by him that neither was an option and that if I wanted I could open up a new credit card to put the bal Resolution Sought My desired outcome would be a refund they could keep the money for the hours of installation but the rest I deserve to get back let alone they should've never cashed the check it was dated 10 18, 1973 because of my state of mind.

10/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

9/21/2022

For two years my mother has paid for maintenance on her stairlift and has not received service. They keep saying there aren't enough techs. I work in a service industry and understand the challenges however these services are due to my mom and they are sending information on renewal. The contact is in the name Lois Kirk. Resolution Sought Either refund for the services not received or provide one maintenance service and refund the second.

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