Find a reputable business?

Complaints and Resolutions

ActBlue, LLC complaints

Read Complaints File Complaint View Full Report

366 Summer Street
Somerville, MA 02144 | Get Directions

(617) 517-7600

http://secure.actblue.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,010.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege automatic unauthorized charges, difficulty cancelling recurring donations, failure to disclose terms of service, and inability to obtain refunds.

Complaint Closing Statistics

7 complaints against ActBlue, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against ActBlue, LLC

Sort by

11/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

10/26/2023

MY DISCOVERCARD shows $50.00 charge on 10.09.23! I have never given over 3.00 to 5.00 due to the excess texts I receive & can afford! Please reimburse this mistaken amount to my discover card ending 8856! Thanks in advance! Resolution Sought Reimbursement for $50.00 somehow wrongly charged!

10/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

I signed up for a single donation so i can be entered into a drawing to meet President Obama and President Biden. They have since put a reocurring charge on my account and provide no information on how to cancel it other than send an email for questions. I have sent the email and many follow-ups with no response at all. I had to cancel my credit card to stop this predatory charge! Resolution Sought return my request for information and remove the reocurring charge and STOP predatory practices.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile