Find a reputable business?

Complaints and Resolutions

Home Plumbing Contractors Action Pumping, Inc. Complaints and Resolutions

Action Pumping, Inc. complaints

Read Complaints File Complaint View Full Report
P.O. Box 654
Yucca Valley, CA 92286-0654 | Get Directions

(760) 365-0861

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Complaint Closing Statistics

1 complaints against Action Pumping, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Action Pumping, Inc.

Sort by

2/21/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

I hired this company to do a sewer install at my residence. They busted my water main and had to repair it well they finished for the day and left. My toilet wouldn't flush and only hot water was working, so I had no cold water getting to my bathroom. They also cut the main root to a 50 year old evergreen bush that was the focal point of my garden and was a giant bush that also my dogs uses for shelter from the sun, rain and living in the desert. They dug up two of my cacti and threw to the side and dugs 3 foot hole on the side of my house that they did not fill in when they finished. I had no clue it was there and fell in to it. I contacted action pumping and asked them to fix the bathroom since I only have one. They made a appointment to send someone out, this then turned in to 3 more appointments over the course of a week. They all were no call/no show. I called again and told them when you do a job and finish your not suppose to make it worse than when you started. I had no bathroom buckets of water from hose to flush toilet and no showers only bath that you could fill up with scolding water and wait 4 hours before you were able to get into it. Eventually the receptionist said they would not be able to help me until l 6 months from then. They also told me I did not buy the insurance they offered. I went to a different plumber for emergency help he told me that action should automatically have the insurance in the contract already. Resolution Sought I would like to be paid for the money it cost me to fix their mistake. I also would like money to buy another bush for my yard and the cost of the dry wall I replaced because the plumbers had to cut through my bedroom wall to remove the rocks that were blocking the cold water from the bathroom.

Read More

Company Response

2/9/2022

The first thing you can see is, Ms. Strong did NOT hire us, nor did she pay us to connect this property to city sewer. The owner, Ms. Taylor did. When Ms. Taylor approved our estimate she approved all the disclosures as well. Please see below and highlighted parts of the estimate that I have attached for your review. UTILITIES: Action Pumping, Inc. or its crew is NOT responsible for any damage or breakage of unmarked in home Utilities/Gas/Electric/Sprinklers/Irrigation pipes/PVC Water Lines, etc., that may be in area of installation. If you desire insurance to cover unmarked IN HOME utilities it will be a Non-Refundable additional fee of: $150.00 (Initial for approval):____________ With all HOME OWNERS we give them the option to add this insurance. The reason why he added this to all contracts as an option is because when we call in for DIG ALERT they do NOT mark for in home utilities (such as the water line that was hit). Since we are using heavy equipment to dig and not just shovels, we cannot be responsible for those utilities that get hit. The insurance covers ALL cost to fix any hit in home utilities. In this case, the home owner declined the insurance. At time of hitting water line, we would normally stop work and give home owner a call to let them know this needs to be fixed for an additional cost. Since we did not want the tenant, Amber Strong to go without water, we fixed the water line at no cost. I am not sure why she was having other plumbing issues such as hot water only and etc. since hitting the main waterline for the house does not effect the hot and cold water. There is no proof that we caused that issue. When it comes to having to dig 160 foot trench and only having one connection point to connect to, we have to dig through bushes, plants and etc. to make it happen. We run as straight as we can to prevent any back up issues in the future. Our contract states: LANDSCAPE and HARDSCAPE: Action Pumping, Inc. or its crew is NOT responsible for any damage or breakage of concrete, sidewalks, curbs, driveways. asphalt and etc. if occurs due to equipment access. (Tire tracks will eventually fade we can offer pressure washing for additional costs if desired) Action comply' s with installation procedures enforced by the Town of Yucca Valley. Some case's can be invasive to your property. Landscaping including bushes, trees, branches, decorative rock, underlayment such as plastic/fabric, pavers and etc. can be lost and or not placed back the exact same way it was removed. Please understand we are not landscapers and your property was NOT bid to restore to 100%. Excavations may look a different color because the dirt dug out (disturbed) wet. It will eventually dry out and blend to its natural color. Clean out caps have to be visible (per town inspector) If you desire the cap to not be seen. We can furnish a concrete tra??c box with cast iron cover marked "sewer" for an additional sum of $90.00 per cover will be flush with final grade. The owner, Ms. Taylor was aware of this and signed our estimate for us to do that job. I don't have to explain why we had to cut bushes, roots and etc. to connect this property to a mandated sewer. Our contract covers all of that. So with all that being said, we feel we are not in the wrong with this matter. If you would like to send me the plumbing bill, I can look it over and determine if we will help with that cost. Thank you

Read More

Profile