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Actitech Limited dba Walk Fit complaints

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13 Karaiskaki
Limassol, Cyprus , 3032 | Get Directions

https://actitechlimited.cy/

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Total Amount in Dispute:
$31.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Actitech Limited dba Walk Fit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Actitech Limited dba Walk Fit

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12/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.99 Amount Settled: $0.00

Customer Complaint

12/7/2023

This company charged me $30.99 for a subscription I did not order nor approve. I asked for cancellation and refund immediately and was told (in long wordy writing) no refunds were allowed. I am a senior on modest budget who cannot afford this not to mention it is overt fraud. A copy of the letter below: Hi there, Here is your receipt: Price: 30.99 USD Receipt number: e3dde41e-0207-4130-803d-e371ada830dd Transaction date: 12-06-2023 Product type: One-week intro + One-month + Payment Description: WalkFit Personalized Program Payment-type: auto-renewal Total amount of transaction (incl. taxes*): 30.99 USD *Taxes: VAT and other relevant taxes Next renewal on: 01-06-2024 Next renewal price (incl. taxes*): 30.99 USD Subscription period: 31 Customer Name and Surname: C******** R******* Customer email: s***********@gmail.com Billing address: US Merchant info: Actitech Limited, Karaiskaki 13, 3032, Limassol, Cyprus VAT number: 99000227U Your subscription automatically renews for 30.99 USD starting 01-06-2024 until canceled. To avoid being charged, you must cancel at least a day before each billing date. To cancel, please navigate to the Subscription Page in your account on walk-fit.io or in the app. Alternatively, you may circulate your cancellation request to [email protected]. Got any questions? Contact us at [email protected] Resolution Sought Get this company to refund my money. I am also concerned about how they got my info.

Company Response

12/11/2023

Hi there! We have contacted the user and settled the case, and we expect this complaint to be resolved in the coming days. Kind regards, Walkfit Customer Care Team

Customer Rebuttal

12/15/2023

This is resolved thanks to help from the BCA. Thank you.

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