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Active Auto Sales Inc. complaints

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1811 South Road
Wappinger Falls, NY 12590 | Get Directions

(845) 297-2277

https://www.activeautosalesny....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Active Auto Sales Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Active Auto Sales Inc.

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

Was sold a broken car exhaust leak and hub bearing bad. tried to bring it in to the dealer for repair and kept getting excuses that the check engine light has to be on took it to a mechanic today the muffler is full of puddy as well as the rear muffle flange also they did a shift weld on the center flange 2 cats are leaking and the right wheel bearing is going wasn't given a price was told thousands to fix because they don't care about helping people fix the cars Resolution Sought I want them to pay for my repairs all of it for neglecting me coming in and putting puddy on my exhaust pieces

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