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ACTIVE Network, LLC complaints

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717 North Harwood Street Suite 2500
Dallas, TX 75201 | Get Directions

(877) 228-4881

http://www.active.com

Monday - Sunday 7:30 a.m. to 4:00 p.m. (PST)
Holidays closed

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Total Amount in Dispute:
$37.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ACTIVE Network, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ACTIVE Network, LLC

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2/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $36.99 Amount Settled: $0.00

Customer Complaint

12/21/2022

Posted on 12/20/2022 Unresponsive to multiple contacts - did not ship item that was paid for I purchased a pair of running shoes on 9-25-22 for $36.99 and my credit card was charged. I never received the shoes. I left multiple voice mails, emails, and even left a message on their FB page, and as of 12-20-22, no one has returned my messages. The order page states the order is "processing." Again, after numerous attempts to find out what is going on, I have been completely ignored. Resolution Sought A refund of my purchase price of $36.99

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