Complaints for ActorsOnSet.com in Hollywood, CA

1626 North Wilcox Avenue, Unit 535
Hollywood, CA 90028 | Get Directions

(323) 825-4070

http://www.actorsonset.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services, failure to honor their money back guarantee, and inability to contact the company. Complainants allege after they pay the initial $98 fee, they are unable to reach anyone at the company. Some customers complain the website is phoney and does not actively function to provide any services. All complainants requested refunds.

The company responded to a few early complaints by agreeing to issure refunds, and deactivate accounts..

Complaint Closing Statistics

0 complaints against ActorsOnSet.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ActorsOnSet.com complaints