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Acura and Volvo of Athens complaints

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2890 Atlanta Highway
Athens, GA 30606-3337 | Get Directions

(706) 395-2207

http://www.acuraofathens.com

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Acura and Volvo of Athens closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against Acura and Volvo of Athens

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1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

12/13/2023

I bought a used car that started breaking down on my way home. The said they would tow it back to Athens have a look, fix it and get it back to me. I haven't seen any car from them since. They said I wrecked it and I did not. This was 2 years ago and they won't answer me. I had also bought the extended warranty. I got robbed by this company. The BBB of Athens said they didn't handle these problems. I can't afford a lawyer. I put all I had into that car that I was lied to about. My costs were approx 15,500.00 your page won't accept this amount. Resolution Sought I would love my money back and compensation for me being without a car and them keeping my money

10/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

The amount is approximately 15,000-16,000.00. I bought a car from this business and on way home the car started acting up and I called my salesman back to tell him this and I didn't want this car anymore. He said he would send a tow truck to pick it up. Ok 4 days later the truck picks up my car. Brandon said they would fix it and bring it back to me. I can't get anyone to talk to me at this dealership and I spent the last money I had on this car.... therefore I couldn't and can't afford a lawyer or anyone to help me. This has been over two years and I still don't have a car. Oh yes they claimed that I had wrecked the car which is a lie. I had full coverage an a extra service plan. I am an older woman and I feel like they took advantage of me. Brandon lied about the car all the way around. Resolution Sought I want my money back. There's no other option for me.

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