Find a reputable business?

Complaints and Resolutions

Acura Spa Systems, Inc. complaints

Read Complaints File Complaint View Full Report

2954 Rubidoux Blvd.
Riverside, CA 92509 | Get Directions

(951) 684-6667

http://www.acuraspa.com

Monday-Friday: 8:00a.m. - 4:30p.m. PST

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,360.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Acura Spa Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Acura Spa Systems, Inc.

Sort by

7/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,360.00 Amount Settled: $0.00

Customer Complaint

6/7/2023

I will gladly change this review if things change, but after 15 days with no response, I think that is unlikely, as it is similar to other 1 star reviews. The short version of this complaint is that I bought their top of the line Megatrol Rainproof 230V 60Amp spa control unit and top of the line Titanium heater online from this company, but after installation by a licensed electrician, it doesn't work at all and appears to be miswired compared to the wiring diagrams on their website. The electrician showed that neutral to ground was reading 120V when it should be reading 0, suggesting a short or miswiring. Both are well within the warranty period. The company does not have a way to contact them by phone and is not responding to any emails after 15 days, despite both the control unit and the heater being under warranty. Their warranty website states that returned items without a Return Goods Authorization form will be disposed of, but there's no way to obtain this form without them sending it to me. So, I basically have a faulty unit that I can't attempt to repair myself or it will void the warranty, they won't offer any instruction by phone or email, they won't provide the form they require for me to return it, and I risk them throwing the unit away if I try to return it without that form. They were very responsive during the purchase period, but have not responded at all since I emailed that the unit was not working. I have sent 7 emails with 0 response, tried the Resolution Sought Repair or replace the unit. If neither can be done, complete refund for the unit/heater and all necessary parts that I had to purchase to install the unit.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile