ADCO Media Corporation complaints

Complaint Experience

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BCA's Summary and Analysis:

Complainants allege misrepresentation of services by independent representatives delays in providing services failure to provide agreed upon services and inability to obtain refunds. Some customers complain they paid the company for cable television commercials which were never aired. Others report waiting as long as a year with still no scheduling dates provided or any evidence the commercials actually ran or have even been created. Other complainants report that print ads ordered for retail store distribution racks contain printing errors are not displayed on the correct page or are not displayed at all. Most complainants request refunds or partial refunds.~~The company responds to all complaints by refusing refund requests disputing complaint allegations offering explanations for their actions or referring complainants to the terms of their written agreement. The company contends that the cable television advertisements which were the subject of many complaints were delayed due to presidential primaries and will be aired at a future date. Allegations of misrepresentation by salespersons and the excessive delays with their television commercial ad campaigns were otherwise not addressed. The company contends the media company they use is responsible for selecting channels and air time schedules. In a few cases they refused refunds but instead offered customers a $200 check as a goodwill gesture. Some complainants have reported they have not received the $200 check as promised.

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Complaint Closing Statistics