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Addison Park Apartments complaints

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4901 Pacific Drive
Arlington, TX 76001-0000 | Get Directions

(817) 478-9220

http://www.addisonparkapts.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Addison Park Apartments closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Addison Park Apartments

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12/17/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/1/2024

These apartments are very unprofessional in fixing maintenance requests as it is...and are now putting up rules that are limiting and blocking paying renters guests to park only 7 times a month before getting towed, this is basically controlling who comes to our homes, if we are paying rent and following parking rules this is absurd and seems illegal. Resolution Sought Allow paying renters to allow visitors that are registered in a correct parking spot made for visitors unlimited times a month as long as they are registered and in the correct area of visitor parking.

Company Response

12/4/2024

Company states: The person above has failed to answer the phone. The email provided does not belong to Ms. Fletcher. Residents who have guests will have to register after 6pm on weekdays all day. This is to ensure all visitors are able to have a place to park. Also, so that non-working vehicles are removed so that there are more spaces for actual visitors.

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