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ADDUPX complaints

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1060 Elizabeth Avenue
Elizabeth , NJ 07201 | Get Directions

(651) 301-8057

http://addupx.com

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Total Amount in Dispute:
$181.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against ADDUPX closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against ADDUPX

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1/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $56.00 Amount Settled: $0.00

Customer Complaint

12/6/2022

I tried to by a chainsaw that had for sell. On Sept 30th and after month I never got so I asked for money back they said they'll send refund in fourteen days and I hadn't gotten it and I can't get in touch with any body about it. Resolution Sought My money back.

12/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

11/9/2022

I ordered a lawnmower. Never received it. Been waiting on my refund for over a couple months, been trying to get in touch no response. Resolution Sought Refund my mom's

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