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Adel Car Company complaints

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2424 Northside Drive West
Statesboro, GA 30458 | Get Directions

(912) 681-2479

http://southernautoteam.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Adel Car Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Adel Car Company

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4/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

I bought a 2007 Toyota Camry from a buy here pay here company and didn't have the car for two weeks and it tow up on me and I call them and told them the problem and they told me they can't do anything and I told them I didn't have the car for a week and the still said they couldn't do anything . So the mechanic that was work on my car said that that car was no good when they sold it to me and I call to ask for my money back or a new car but I don't even want a new car from them I just want my money back for the car because they have bad business because I told them I was going to get a lawyer and the towed my car and said that they repo it because I was paying the payment when my payment haven't started yet so I caught her in a lie because my first payment don't start until the 3/21/22 and I told her that and she was like it whatever . Resolution Sought My Money Back

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