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Adkins Automotive complaints

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202 Darbonne Street
Sulphur, LA 70663 | Get Directions

(337) 313-8665

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Adkins Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Adkins Automotive

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5/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/18/2022

Dropped my truck off to get transmission done. Come to find out they don't rebuild. I've been without my truck since 4-6-2022. They got used transmissions they didn't like Work was suppose to be done Friday 4-15-2022. Excuse was didn't like the used transmission.So work halts to getting done till 4-19-2022 No calls to explain. I had to call them several times. Dishonest people with no communication Resolution Sought Be honest with honest work without screwing people and coming up with excuses in doing their job

Company Response

5/11/2022

First customer did not complain at all to me. Sorry customer feels that way. But when he came 4/6/22 he knew we don't rebuild trans that I put in used transmissions! It was supposed to be done 4/15/22 and it was, but trans that I purchased thru junk yard did not turn out to be good. So in order to warranty it I had to take it out and bring it back to yard to get another one. Once we did that and put it in and he was ready to go. That's what happens when you try to help people cheaper than everyone else. I've even got rebuilds from Advance Auto that had problems. But if that customer needs me again I would be glad to help him. Sorry for the complaint. I just purchase them and put them in, its used parts. that what he paid for. If there's a problem customer needs to have patience.

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