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Adobe Gilas complaints

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5455 Park Place 2nd Floor
Rosemont , IL 60018 | Get Directions

(847) 233-0080

http://www.adobegilas.com

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Adobe Gilas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Adobe Gilas

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7/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

On May 28th I was in Rosemont Il for a 3 day concert event and we walked over to eat at this place. It was awesome, the food the atmosphere everything I've been told people about this place. The next day I get a charge of $93.29 my total was $33.29. I left a $6 tip making my total $39.29.. while I loved the food ( the server even split the drinks and chips between my friend and I and we didn't even ask ) which was also awesome! Again wonderful place and the event I attended will most likely be held there again and I would love to go back! But my meal was not worth$93.29 if I had known I was going to be charged that then I would have ordered way more margaritas. I've contacted the restaurant once and they told me with the holiday weekend to call back in a couple of days and I did and was told to call back I did and left a message.. nothing .. PayPal ( the card I unfortunately used ) because of this was a discover issue it would be resolved. I am not a Karen and it's way beyond the $60 now honestly it's the point of no response at all. Resolution Sought I would like my $60 back that I'm sure was only charged by mistake?

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