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Adobe Systems Incorporated complaints

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345 Park Avenue
San Jose, CA 95110-2704 | Get Directions

(408) 536-6000

http://www.adobe.com

Customer Service: (800) 833-6687
7 days a week: 6:00 am - 8:00 pm PT

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Total Amount in Dispute:
$221.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Adobe Systems Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against Adobe Systems Incorporated

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10/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $69.99 Amount Settled: $0.00

Customer Complaint

9/20/2022

My complaint is that I purchased a year subscription to be able to use this with my business and personal affairs. The purchase was made I believe in June of 2022 as I paid for a year of these services. Last week when I attempted to call back to update my information due to the fact that my phone was stolen the representative refuse to assist me and canceled my subscription at the same time. The problem is I paid for the year and I expect to be able to use it for a year. This company blatantly is trying to steal my money which is not right I can prove my Identity or they can refund the amount to the same account they took it from. The account is under melissagwinner77@gmail.com Resolution Sought I would like this business to update my information as they are allowing whoever stole my phone to have access to all of my documents as well. I would like to be able to use the service for the remainder of the year or I would like it refunded to the same account they charged.

8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $59.99 Amount Settled: $0.00

Customer Complaint

7/14/2022

Subscribe to Adobe & rarely used, this was one of the reasons to cancel on their website. This request to cancel is $59.99, with no options. Reading complaints online & I am not the only one with this issue. There is no telephone number to call, the chat option appears to be not working, we all have stated this fee isn't listed anywhere on the sign-up page. This is an unethical business practice at its worst. Resolution Sought Give the customer a different option to cancel if a service isn't wanted any longer.

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