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Adonis Auto Group complaints

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804 North Watson Road
Arlington, TX 76011 | Get Directions

(817) 633-7008

http://adonisautogroup.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Adonis Auto Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Adonis Auto Group

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7/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

They have been working on my car for a month now telling me it's gonna be done just to get to the day & they tell me it's now. It's been a whole month & I still have to pay the carnote & they didn't provide me the rental they was suppose to or nothing Resolution Sought Do what's advertised

4/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/31/2022

This dealership waited until my warranty ran out to tell me I needed a new engine. I brought it in on Feb.7th 2022 for overheating issues. Waited a week to get the car only for the issue to reoccur within 2 days. 25days later with little driving sane issue. So I bring it back and I need a new engine although I was told it passed the block test a month prior Resolution Sought Pay for my repairs or give me another car. I've had this car 20 months and it has been serviced over 10 times

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