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ADP complaints

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400 West Covina Blvd.
San Dimas, CA 91773-2954 | Get Directions

(888) 871-0155

http://www.adp.com

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Total Amount in Dispute:
$6,019.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against ADP closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ADP

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10/4/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $6,019.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

My experience is with Global Cash Card which was given unto me to collect my weekly Salary from my employer ( People ready Skill Trade ) sometime in July 2019 to march 2020, I maintain a balance of $6,019.74 up until July 2022 Suddenly the Money went missing on the Card leaving $11. an few Cents. Resolution Sought My Desire is to Have the $6,019.74 be return to the Card in the exact amount so I can move on with my life

Company Response

9/22/2022

Thank you for your inquiry. We apologize for any inconvenience you may have experienced and appreciate the opportunity to address your concerns. Per our conversation Tuesday, September 20, 2022, our records indicate you called on August 23, 2022, to initiate a fraud claim for 11 transactions totaling $5,983.50. Our investigation began immediately after the transactions were reported, and the investigation finalized, determining that no error had occurred. Upon the receipt of your recent inquiry, we re-reviewed your claim, determining that our decision stands. For further assistance with the transaction, we advise you to reach the merchant directly.

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