Find a reputable business?

Complaints and Resolutions

ADP, LLC complaints

Read Complaints File Complaint View Full Report

1 ADP Boulevard
Roseland, NJ 07068-1786 | Get Directions

(973) 994-5000

http://www.adp.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,906.00

Total Amount Settled:
$14,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against ADP, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against ADP, LLC

Sort by

11/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/6/2023

Was sent credit card that I never applied for. When I call they keep saying they can not hear me. Resolution Sought Where they get information and infect credit score. I am furious.

Company Response

11/13/2023

Thank you for reaching out, upon receiving your complaint we were able to speak with you directly on November 7, 2023. Upon providing the reason for our call, you advised us that you would withdraw your complaint as you confirmed with your latest employer that they enrolled you for a Wisely account and no further action is needed. Therefore we can consider this matter resolved. Thank you,

9/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $860.00 Amount Settled: $0.00

Customer Complaint

8/26/2022

I was ripped off of my money several times with this services and all the horrendous fees of taxes presented to me. There were many charges given and I had to consistently advise and adjust my balances. All procedures were not specify clearly in text of fees and set rates. There were charges of wiring money to another service line that was totally outstandingly high in cost with a newly developing small business that using the system to avoid illegal taxation compensation. I feel my balance should not be increased due to the amount of mess up on this company. Another incident has cause my company to have checks bounced because I would put the amount requested but so many other additional charges were applied that you do not get back next in credit during annual taxes. Such as check deposit, money wiring, double payroll fees , invoices and taxes. I was ripped out of the little money I did have. I'll Ed s s s Resolution Sought To have policy cancelled with correct amount of 286.00 balance due not 860.00 . Electronically sent

Company Response

9/1/2022

ADP prides itself on its customer service and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that LaShika Charles' experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. In response to complaint, dedicated members of our ADP Service Team were assigned to research and follow-up on this matter for our client, Smiles Cleaning Services LLC. Due to miscommunication during the onboarding process, the client was not fully aware of ADP's debiting process with respect to payroll, nor aware of processing fees assessed for returned items. At this time, we have corrected the fees assessed against the client's account and will be actively assisting the client in processing the correct balance due. ADP remains committed to fixing this issue and greatly appreciates LaShika's patience while we work through this. We thank the Business Consumer Alliance for providing this opportunity to resolve this matter for our client.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile