Find a reputable business?

Complaints and Resolutions

ADT Security Systems Headquarters complaints

Read Complaints File Complaint View Full Report

1501 Yamato Road
Boca Raton, FL 33431 | Get Directions

(888) 238-2727

http://www.adt.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$446,161.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

154 complaints against ADT Security Systems Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
151	Unanswered

154 complaints against ADT Security Systems Headquarters

Sort by

4/1/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $179.00 Amount Settled: $0.00

Customer Complaint

2/7/2025

The company did not fulfill their promise to monitor or provide quality service my system stayed off more then it stayed on . So I feel that the bill should be wiped out or cut in half. Resolution Sought Final bill should be wiped out because they did not provide the services they were paid for

Company Response

3/20/2025

Thank you for the opportunity to respond to the consumer complaint filed with your office by Ms. Williams against ADT LLC, dba ADT Security Services ("ADT"). By way of background, Ms. Williams asserts that her system did not work more often than it worked. Ms. Williams requests that ADT either waive the balance or adjust it by 50%. This matter was assigned to an ADT Executive Customer Relations representative. The representative reviewed the account and spoke to Ms. Williams. Ms. Williams advised the representative that she believed the balance of $171.31 should be waived based on her poor experience trying to get a technician to go to her home in January. Areview of the account showed that ADT orginally tried to resolve a power issue with the keypad via a virtual service call. When that was unsuccessful a technician was scheduled to go to Ms. Williams' home on January 21, 2025. However, due to inclement weather the appointment needed to be scheduled and ADT called Ms. Williams to advise her and left a voicemail. ADT agents contacted Ms. Williams on January 22, 2025 and January 23, 2025 to reschedule the service visit. Ms. Williams separately called ADT on January 22, 2025 and said she wanted to cancel her account because the technician did not show up for the appointment or call her to say he wasn't coming. That agent advised Ms. Williams of the reason the technician did not arrive, and that ADT tried to reschedule the service visit. The agent processed the cancelation request. The ADT Executive Customer Relations representative spoke with Ms. Williams on March 5,2025 and as a goodwill courtesy waived the balance of $171.31. Ms. Williams is satisfied with this resolution. We hope this satisfies your inquiry of ADT. Should you wish to discuss this further, please do not hesitate to contact me directly. Otherwise, thank you for allowing ADT the opportunity to assist in obtaining a response to this consumer complaint.

2/19/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2025

I am having a difficult time canceling my ADT service. I have been calling them for the last month. They won't cancel my service with them. I started service with ALder in 2020 and have been a faithful customer since. Alder changed my service to ADT last year without my consent. I do not have a signed contract with ADT. Rude customer service people keep telling me I can't close my account Resolution Sought I want ADT close my ADT account…

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile