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ADT Security Systems Headquarters complaints

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1501 Yamato Road
Boca Raton, FL 33431 | Get Directions

(888) 238-2727

http://www.adt.com

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Total Amount in Dispute:
$372,906.00

Total Amount Settled:
$105.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

89 complaints against ADT Security Systems Headquarters closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
77	Unanswered

89 complaints against ADT Security Systems Headquarters

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10/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $83.61 Amount Settled: $0.00

Customer Complaint

9/17/2026

I ordered some medical emergency monitoring equipment to wear on my wrist from ADT and received it on June 9th 2026. It was the wrong equipment and I mailed it back on June 10, 2026. I have the receipt from the mail from USPS. I canceled the service because I received two of the same incorrect pieces of equipment. I did not feel comfortable with the company any longer. I have given them my debit card number and they charged me $179.77 and $83.61. the 179.77 was for the equipment and the 83.61 was for installation and activation. I was told that time that I would be receiving a credit for those amounts since they had already run them through my bank. I did not receive the credit and contacted my bank to see if I had any way to get the money back. They sent me to their security company called Shazam telephone number 833-288-1126 and I issued the information to start a dispute. claim numbers are 2607-030117c and 260703-0119c. for the two amounts. This was on 6/19/26. After several weeks I received an email from Suzanne saying that I had won the dispute and I was owed credit for both charges. I did receive credit through my bank for both charges. Shortly after that I also received a bill from ADT for one of the charges, $83.61. so in essence they were not going to credit me the amount for installation and activation. I contacted ADT and was told even though I don't have any equipment or had in the equipment, I was going to be charged installation and activation. Resolution Sought I would like ADT to stop sending me the bill for $83.61 and remove that charge from my account. I also don't want any reports to the credit bureau stating that I'm a poor credit risk.

10/8/2026

RESPONSE: Complaint was not answered Amount in Dispute: $562.09 Amount Settled: $0.00

Customer Complaint

9/14/2026

ADT is unable to help customers for anyone going through a financial hardship. Resolution Sought Was unable to help with situation just kept on adding on additional services.

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