ADT Security Systems Headquarters complaints

I have already filed a complaint against Adt earlier this year. That was because they didn't give me a discount that I was supposed to have received. I have only had this system since December of last year. About four months ago my front doorbell kept losing a charge. I had to recharge it just about every week. I did some troubleshooting thought that it was OK. They said it would be fine. It wasn't so they said it was basically faulty because the doorbell was only seven months old. They sent me a doorbell and then I got on with an assistant and I got the thing hooked up. They are now charging me $195.29 evidently for the doorbell. The chat I just had with a guy named.Shaun was useless. I directly told him I'm just so tired of this. I want them to come and get this whole system. I got the system on the end of December 2025. My alarm has been triggered in the middle of the night. I don't even know how many times. Three nights ago in the middle of the night the alarm went off. I had no idea I'm in bed sleeping I'm 66 years old. It woke my daughter up because she's the person to call. It was because one of their cheap sensors on my front door fell off. Three batteries have had to have been changed since I got this system. They're not one dollar batteries either they're expensive. Last month I couldn't get in my garage because I couldn't put in my code to turn Adt off. So I had to come into the house by the door and go out and open the garage, but I came in and had to turn it off Resolution Sought I want Adt to take that past due amount of $195.29 off my account. I want them to charge me my monthly fee for the system $106.36 and my monitoring fee is $61.83 a month. Not one of the people that I have spoke or chatted with has any clue about Adt's rules. They're always trying to push it off on somebody else. I think Adt is a shotty business. I had to tape the sensor back up on my front door. I have had nothing but problems with this company. I would like to cancel this and I'm not paying the

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I acquired self installment equipment from ADT to be monitored by their establishment with the final cost of the equipment being $500.00 (rounded off). I was guided through a digital contract as the representative explained the 6 month return policy as a guarantee if at any time I changed my mind. When I requested return labels back in the 1st part of April, I was assured that the labels would arrive in 3 - 5 business days and they never came. So I called the agency to find out about the labels and I was told the return window was closed at the 30 day limit. And when I asked for a copy of the digital contract with my digital signature, I was told that there was no contract agreement and the equipment is non - returnable , and that I was stuck paying for a unit I cannot afford to pay for and can't mount because being a renter, I am not allowed to drill screws into the property. Resolution Sought I would like not to be responsible for paying the amount for the equipment and services that I'm not using and have not initiated the use of. I now want the amount I have payed in full and to return the equipment.

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