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ADT Security Systems Headquarters complaints

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1501 Yamato Road
Boca Raton, FL 33431 | Get Directions

(888) 238-2727

http://www.adt.com

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Total Amount in Dispute:
$376,316.00

Total Amount Settled:
$105.00

Complaint Experience

11%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

101 complaints against ADT Security Systems Headquarters closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
90	Unanswered

101 complaints against ADT Security Systems Headquarters

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6/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/12/2026

I acquired self installment equipment from ADT to be monitored by their establishment with the final cost of the equipment being $500.00 (rounded off). I was guided through a digital contract as the representative explained the 6 month return policy as a guarantee if at any time I changed my mind. When I requested return labels back in the 1st part of April, I was assured that the labels would arrive in 3 - 5 business days and they never came. So I called the agency to find out about the labels and I was told the return window was closed at the 30 day limit. And when I asked for a copy of the digital contract with my digital signature, I was told that there was no contract agreement and the equipment is non - returnable , and that I was stuck paying for a unit I cannot afford to pay for and can't mount because being a renter, I am not allowed to drill screws into the property. Resolution Sought I would like not to be responsible for paying the amount for the equipment and services that I'm not using and have not initiated the use of. I now want the amount I have payed in full and to return the equipment.

5/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $878.07 Amount Settled: $0.00

Customer Complaint

4/15/2026

I sent all info to Consumer Protection Agency by certified mail per lawyer.com on February 23,2026 but have not had anything back in response. Do I need to do anything else? Resolution Sought Drop charges for defective equipment that should have been repaired for $59!

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