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ADT Solar complaints

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233 General Patton Avenue
Mandeville, LA 70471-8701 | Get Directions

(985) 882-7200

http://www.gosunpro.com

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Total Amount in Dispute:
$152,000.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against ADT Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

6 complaints against ADT Solar

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10/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

9/17/2024

We had ADT solar install solar panels on our house at Gatesville, Texas since installing them the roof has leaked and is ruining our ceilings in 3 rooms although repeatedly contacting them about the problem it has yet to be repaired..they tried twice to fix it, but did not get it repaired Resolution Sought Repair their damage they did, before the ceiling starts to fall.

5/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/25/2024

have solar panel that is not producing proper power have a 25 year warranty have called adt on january 12 about the problem get the run around called adt february march and april have talked to a different person on every call still no reply from adt they have not solved the problem or tried to contact me with any information i had a good solar company until it has been bought out by adt always had good service. Resolution Sought Restore my solar system to normal it has a warranty.

Company Response

5/7/2024

Per consumer states; Please be advised that ADT has contacted me and resolved my complaint. Thank you.

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