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AdTranquility complaints

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2810 North Church Street PMB 86876
Wilmington, DE 19802 | Get Directions

http://www.adtranquility.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

1 complaints against AdTranquility closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AdTranquility

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9/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

8/1/2022

Adtranquility has been withdrawing funds from my checking and visa card accounts. (Approx $22 per month) i have attempted to resolve the issue online with them to no avail. I want the withdrawals stopped and a refund of duplicate finds. Resolution Sought Stop the withdrawals from my accounts and refund excess charges.

Company Response

8/29/2022

Company states; There is a problem locating the account. Could it be [email protected]? We look forward to your reply so we can resolve your issue.

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