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AdTranquility complaints

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2810 North Church Street PMB 86876
Wilmington, DE 19802 | Get Directions

http://www.adtranquility.com

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against AdTranquility closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against AdTranquility

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9/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

8/1/2022

Adtranquility has been withdrawing funds from my checking and visa card accounts. (Approx $22 per month) i have attempted to resolve the issue online with them to no avail. I want the withdrawals stopped and a refund of duplicate finds. Resolution Sought Stop the withdrawals from my accounts and refund excess charges.

Company Response

8/29/2022

Company states; There is a problem locating the account. Could it be [email protected]? We look forward to your reply so we can resolve your issue.

6/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/3/2022

Repetitive messages about iPhone being hacked Resolution Sought Stop harassing

Company Response

6/3/2022

Company states; The e-mail address [email protected] does not exist in our payment system. To locate or validate which email address you used to purchase your AdTranquility subscription, you can locate it by using one of these two methods: • Click the Cogwheel within your AdTranquility app and go to your Settings (this is a sample image and does not depict your actual account or subscriptions). • Search your email inboxes for the keyword, AdTranquility. The email you used to subscribe to our services with will return results based on this keyword. If you cannot locate your customer email, then the only other possibility is that your email was misspelled upon ordering. To solve this, please provide the following details so we can do a more thorough search within our database: - a bank statement of the transaction - first 4 digits and last 4 digits of your credit card - full name on credit card - location of purchase, so we can differentiate from similar last 4 digits transactions If you located the email used to purchase our subscription and you wish to cancel your subscription immediately, you are able to do so via our Cancel & Refund form. Upon submission, your subscription will immediately be cancelled and your refund, if applicable, will be processed for any charges incurred for the past 60 days. Most refunds are back in your account within 10-15 business days. We issue the refund immediately, but it takes the banks some time to process the transaction. We look forward to your reply so we can resolve your issue.

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