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Adult Outlet complaints

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17 Washington Avenue
Endicott, NY 13760 | Get Directions

(607) 785-1588

http://www.adult-outlets.com/

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Total Amount in Dispute:
$35.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Adult Outlet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Adult Outlet

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5/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $34.99 Amount Settled: $0.00

Customer Complaint

4/26/2022

On 4/21/22, @4:14 I purchased a total of 60 items. When the girl that was in training told me $134.26, I asked how? She said what you got. I still questioned but she got rude and said $135.26, so I paid and left to get home and see that she had charged me for an item that I never even asked to see or purchase. It was for a vap magic evod 3in1. I never once asked for the item, it was $35.26 and I paid cash. I had called the store back to let them know that they messed up and I was charged for an item I never purchased. The normal worker I dealt with answered the phone, I explained the situation and she even admitted that I never purchased the item. I told her I was on my way back for my money. She told me there is no exchange or refund and the most she can do is write the New girl up and even though she knew I didn't purchase it she can't refund. I have my receipt and I know they can look at the camera and see exactly what I purchased and they will see that nowhere at all did I purchase that item for $34.99. They refuse to give me the boss name and number, so I can speak to the manager. I have written email and contact the store every day and the manger never seems to be there. I have even tried to reach her thru the store Facebook and I'm being ignored. That's very frustrating because as a business they should be giving me my $35.26 and admit that they made a mistake. Resolution Sought I want money back.

Company Response

5/10/2022

Have reached out to employee and customers. Situation has been resolved and instruction has been given on how to prevent these situations in future.

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