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Advance America complaints

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3907 Chicago Ave # A
Riverside, CA 92507-5338 | Get Directions

(951) 222-0274

http://www.nationalcashadvance...

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advance America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advance America

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10/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

9/15/2021

This company put there name on my title of my truck I went to there location with the police no one was at this location. I have went to there other location in riverside, Ca on Chicago avenue I have ask them for the paperwork and the manager Crystal refused to give me copies of the paperwork I have been asking for a few years now and all I keep getting this to run around Resolution Sought For them to release there name off my title and for them to pay for a handwriting expert to verify that isn't my signature. They have fraudulently sign my signature to documents that I did not give them permission to sign. The department of motor vehicles said that the signatures do not compare to all other documents I have signed the department of motor vehicles even had me file another report.

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