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Advance America complaints

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3970 East Wilder Road Suite C
Bay City, MI 48706-2157 | Get Directions

(989) 667-5740

http://www.advanceamerica.net

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Total Amount in Dispute:
$677.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advance America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advance America

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3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $677.00 Amount Settled: $0.00

Customer Complaint

2/16/2023

The business as a small loan business. We are trying to pay off our loans because we got our taxes. I think a lot of customers are so the company put a stop to paying off loans claiming it's a glitch you can take a loan but you can't pay off any loans. They tell you to call the customer service line, but they tell you that they can't find you in the system and they're no help at all. I think they're doing this on purpose so people can't pay their loans off and they don't lose business. It's very disheartening that we can't get from out of our loans when we want to. Thank you. Resolution Sought My desired outcome is to be able to pay my loans off when I want to including the $677 that I owe to the company.

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