Advance Engine Tech complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege bait-and-switch advertising, faulty repairs or poor workmanship, excessive repair times, and charging in excess of estimates. The company generally responds to complaint by offering futher repairs to engines. Some complaints are closed as unresolved, meaning the complainant was not satisfied with the company's response. Other complaints remain unanswered. California law provides for specific rights when obtaining automobile repair service, such as: the right to a written estimate for repair work; the right to a detailed invoice of work done and parts supplied; the right to the return of replaced parts; if they request this at the time they order the work; the right to as the manager questions about these matters; and the right to direct unresolved questions about service work to the Bureau of Automotive Repair. For more detailed information on this and other subjects visit www.labbb.org/topicsindex.html.

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Complaint Closing Statistics