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Advance Financial complaints

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100 Oceanside Drive
Nashville, TN 37204 | Get Directions

(615) 341-5900

http://www.af247.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Advance Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Advance Financial

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8/21/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/21/2025

399 interest rate . And fees is not feasible and to be honest a person in serious need like I was/am financially I'm now digging my own grave and won't see the light of day with that I treat when I'm busting my. Butt to work for me to barely scrape by. Only thing I can say is that with out this loan I wouldn't have been able To be doing the work I am able to do now. So I am greatful for that . Resolution Sought Remove fees and not charge an arm and a leg in interest and fees. Know that I am working on paying the loan back but I could and would be more willing to pay it back k with out the added fees and 399 interest rate.

Company Response

8/8/2025

The Company is in receipt of this complaint and have reviewed the account. We highly recommend paying higher than the minimum payment due in order to lower the principal faster.

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