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Advance Financial complaints

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100 Oceanside Drive
Nashville, TN 37204 | Get Directions

(615) 341-5900

http://www.af247.com

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Total Amount in Dispute:
$126,930.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Advance Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Advance Financial

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12/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $230.00 Amount Settled: $0.00

Customer Complaint

11/8/2022

I have came into the company on different occasions an I'm always having a hard time cashing anything that I have purchased from them that have accused me of cashing a 1000 dollar check in my name there at there company an I've never had a loan or I never borrowed money from them everything I've gotten was do to my own company hard earn work money. Resolution Sought I would love for the. To state why every time I come in here it's a problem I would like seek something to happen.

6/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $126,700.00 Amount Settled: $0.00

Customer Complaint

5/10/2022

They are taking put way to much money out of my banking account so far this month they have taken out 438.17. There saying that I need to pay on it more so it would get the balance down. There cheating people out of there hard earn money . This company needs to be shut down. So I borrowed $1,200.00 And had to pay back over $2,00.00 They took out May the 2nd of $143.82 My balance was $1,142.83. So I borrowed money else where and made a payment of $1,142.83 on May 2nd. They took out $1,310.85 on May 5th. More than what my balance was. I called and they said they charged me $168.02 on interest fee on two days. Before they took my money out. This company needs to be shut down they are ripping people off, and taking advantage of anyone who gets a loan from them . All I want is to get back that $168.02. I paid it off early so that should have never applied to my loan. They just wanted more money out of me. And yes, when I called I was very rude and told them where to go. That was my money and when the balance says what it is. Then that should have been it. Resolution Sought They need to be shut down completely

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