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Advance Financial complaints

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2480 North Central Avenue
Humboldt, TN 38343 | Get Directions

(731) 330-4442

https://locations.af247.com/hu...

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Total Amount in Dispute:
$988.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advance Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advance Financial

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11/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $988.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

When I got the loan, I was not told there would be daily interest rates. It came in the first letter from them Had I known, I would not have taken the loan. Unless I pay them every week the loan will never be paid. The interest rate is too high to be paying on a $350.00 loan. Is this legal? I think it's robbing people. I have paid them over $150.00 and still owe $988.00 or more on a $350.00 loan according to their records, with the daily interest rates. Resolution Sought Drop the high daily interest rates, so loans can be paid off and not be payed on for the rest of their life.

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