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Advance Travel Network complaints

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160 International Pkwy, Suite 110
Lake Mary, FL 32746 | Get Directions

(888) 268-3117

https://advancetravelnetwork.c...

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Total Amount in Dispute:
$3,596.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Advance Travel Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Advance Travel Network

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12/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,996.00 Amount Settled: $0.00

Customer Complaint

11/28/2023

Advanced Travel Network representative presented an opportunity to rent my timeshare property for an "advertising fee" of $1996.00. Offers would be sent to my email for review. The sales representative stated the first offer would arrive by 90 days from the contract date of 8/12/2022. No offers were recieved until Advance Travel Network was contacted for an update on 5/18/2023. Customer service stated an offer was sent in October of 2022 but there were no such offers in my email inbox or junk mail folder. I was not contacted in anyway until asking for the initial update on 5/18/2023. The offers sent were not valid. The next update was requested in June 2023 after no offers were sent. The June offers were not valid either. A request for a refund for the "advertising fee" was submitted to Advanced Travel Network in August of 2023. Per the customer service representative, the refund request was denied. When asked for further detail, the representative stated they would need to involve the supervisor that made the decision, who was unavailable at that time. A request was made to have the supervisor call back to explain the denial reason. The call was missed. When attempting to call back, the customer service representative again stated no supervisors were available to explain the denial reasons. Customer service stated I would be receiving more rental offers within 2 weeks. No such offers were recieved. Advanced Travel Network does not deliver on promised services. Resolution Sought Refund the full "advertising fee" of $1996.00

9/19/2023

RESPONSE: Making a partial refund Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

They took 1600 , to get a bigger offer in other properties Resolution Sought Refund my money they had never give offers

Company Response

9/7/2023

We appreciate you bringing this very important matter to our attention. We apologize that customer feels this way. We have been actively marketing and advertising the property since we acquired Mr. Barnes as a client. We understand his frustrations and come to an agreed upon resolution on his account. We are refunding Mr. Barnes $276, the funds remaining in the account reserve.

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