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Advanced Diabetes Supply complaints

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2544 Campbell Place, Suite 150
Carlsbad, CA 92009 | Get Directions

(866) 422-4866

http://www.northcoastmed.com

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Total Amount in Dispute:
$47.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Advanced Diabetes Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Advanced Diabetes Supply

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $46.92 Amount Settled: $0.00

Customer Complaint

8/29/2023

This company stopped sending me needed diabetic supplies on December 2022. Now 8 months later I get a bill. Im.not sure if I truly owe it, as they won't send out a bill, just email and demands a credit card number. This has happened before with them. I was supposed to get 3 months supply, got it, but was charged for 5 months. After several months I got it cleared up, but was treated terribly gor not paying it anyway. This company is very bad, not sending needed medical supplies, haphazardly sending emails with bills, demanding credit card numbers. Can this be looked into? I'm afraid they will continue to bill me when I don't owe anything and since they refuse to send paperwork I have no idea. Their excuse is always, insurance didn't pay, but they did. Resolution Sought Stop harassing me and sending me bills for what I don't owe.

Company Response

10/4/2023

Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that on 10/2/2023, our team spoke with the consumer and are working towards a resolution. If further assistance is needed the consumer can email : [email protected].

Customer Rebuttal

10/5/2023

I have answered before. This company is now trying to bill me even more money. They are threatening and harassing me. All I ask is a paperbill with proof of what I owe, and they refuse to send it. What more do I need to do? Please help me with this terrible company.

Company Final Response

10/9/2023

Please know that we appreciate being contacted, but due to professional, ethical, and legal issues (including considerations related to HIPAA and privacy statutes), we are only able to communicate directly with customers. What we can confirm is that we did mail out an itemized invoice at the consumer's request. She should receive by mail and or by email with the next several days, if she has not received it already. If further assistance is needed the consumer can email: [email protected].

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