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Advanced Energy Services Inc complaints

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2491 Alluvial Avenue, Suite 480
Clovis, CA 93611 | Get Directions

(559) 324-8280

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advanced Energy Services Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advanced Energy Services Inc

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11/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

10/20/2022

I purchased a solar panels from advance energy services . And making payments of $96 a month . And I was told that I'm only paying them and I won't have no bills from my local electric company. Now I am paying double . Instead of saving . I tried to contact the company and they have not responding to me . I don't know what to do . I have anxiety problem and thinking of hurting myself . Please I need help . Thank you Resolution Sought I want to cancel everything from this company and the money I put in the loan company I want them to pay it back . I don't need this problem anymore I am a widow and no income but ssi .

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