Find a reputable business?

Complaints and Resolutions

Advanced Heating Oil complaints

Read Complaints File Complaint View Full Report

15 Thames Street Suite 322
Groton, CT 06340 | Get Directions

(860) 859-9080

http://www.advancedheatingoil....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advanced Heating Oil closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advanced Heating Oil

Sort by

6/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

5/18/2021

I ordered fuel from them and they called me telling me my debit card was no good. I called the bank and they said everything was fine. I called advanced heating back offering to pay cash or check for the fuel. i was told cash or check wasn't accepted and my debit card had to be from a local bank to use it there. i have never heard of anyone not taking cash. they were extremely rude and gave me no option to pay my bill and then sent me to collections after I made several attempts to pay the bill and they wouldn't accept my forms of payment Resolution Sought They should take it out of collections because they didn't give me any options to pay the bill. I was told only 1 form of payment was good after the fuel was delivered.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile