Complaints for Advanced Imports in Lafayette, LA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

7/23/2025

Hello my name is Ms. Francis I bought a vehicle from Alex at advance imports on Johnston Street I brought my father with me we test drive a 2019 qrx 60 Infinity no lights was on it drove wonderful you have 7 days to return a vehicle if you have any problems within 3 days I started having problems with the vehicle I called Alex there were no answer I went by the shop it was closed up on March 3rd it really start giving me problems and backfiring and just doing all kind of stuff smoking bad something terrible I still kept trying to call him he would not answer the phone when I finally got him to answer phone he said that he had been out of town going on 2 weeks I said I need to return this vehicle and get my money back he referred and said after 7 days is no refund I said well that's not my fault that you were out of town he also told me I had one year warranty or 93,000 miles whichever one came first I had gap insurance and also roadside assistance the vehicle has been in the shop more than I could drive it they have change all four head gaskets they have changed the timing belt they have did a tune-up on all wires and plugs also the compressor someone welded it together and it actually came unwelded but supposedly that is covered by warranty but still did not get fixed I have been in a rental that I've been paying $57 a day out of pocket I can't afford to pay a truck note and a rental and I've been in a rental more than I have enjoyed the truck I've also had the truck tow Resolution Sought I want my truck fixed and I want the car note that's behind also paid or I'm falling charges and I'm suing I work too hard to get played out of 5500 and also the shop in opelousas that has the vehicle have been robbing my eyes on as well with payment

Company Response

8/11/2025

We would like to clarify the following: As-Is Sale Acknowledgement: at the time of purchase, Ms. Francis signed an As-Is, No Dealer Warranty agreement. This document clearly states the vehicle was purchased in its current condition with no promises or guarantees made by the dealer. Post-Sale Communication: We have documented text and phone call records with Ms. Francis from the days following the sale. During that time, she mentioned that a light had come on in the vehicle, and we referred her to a mechanic for evaluation. These communications show that we remained responsive shortly after the purchase. Vehicle Condition Report: When Ms. Francis returned approximately 6 weeks later to pick up her license plate, she stated the vehicle was "good" No concerns or mechanical complaints were brought up at that time. Third-Party Warranty: As part of her purchase, opted to include a third-party extended service contract, which is valid for 12 mths or 12,000 miles whichever comes first. Any repairs or mechanical issues covered under this contract must be submitted directly to provider for processing and reimbursement. We have no control over approval decisions or timelines. Return/Refund Policy: As clearly stated in our signed sales documents, we do not offer refunds or vehicle returns after the sale of an as-is vehicle. This policy was acknowledged by buyer at time of purchase. We understand that vehicle issues can be frustrating and are sorry to hear about the recent difficulties, that said Advance Auto Imports has fulfilled all responsibilities in this transaction and remains available to provide guidance to third-party warranty if needed.

Customer Rebuttal

8/15/2025

I have a documentation where I called 3 days later to complain about the vehicle and none of this was told to me until today or whatever this was typed up when I went and did the paperwork for the vehicle none of this was told to me but of course they're going to try to cover their butt and I've been going back and forth with the stuff with this vehicle since March 3rd I was never told that the vehicle was as is matter of fact they cut the check engine light off he know and I know that none of that was discussed I remember everything just like it was yesterday but of course they will try to plead their case but that's fine because like I said I have a lawyer I don't even want the vehicle or whatever because I was sold a lemon I'm a single parent of three and I flee from a domestic violence and for them to take advantage of me God don't sleep

Company Final Response

9/8/2025

Please find attached copies of the sales documents, including the singed Buyer's Guide acknowledging the "As-Is, No Warranty" condition and the signed Bill of Sale. We take pride in conducting business with honesty and integrity. For clarification, the customer does have a valid third-party vehicle warranty, which allows her to take the vehicle to any certified mechanic of her choice for covered parts.

Complaints and Resolutions

Advanced Imports complaints