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Advanced Marine Services complaints

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2211 Newport Blvd
Costa Mesa, CA 92627 | Get Directions

(949) 722-9980

https://www.advancedmarineserv...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advanced Marine Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advanced Marine Services

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6/30/2026

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/3/2026

I took my boat in on 5/15/26 for repairs, I have had to go down there 2 times asking for updates. I have asked for an invoice and they refuse to provide one. They have not given me updates on the repairs- and not giving me pricing. They have given me ujpdates on work done, but not any pricing and telling me that he is going to do more work. I need to know costs so I can assess what I need and want done. They are not returning my calls. Resolution Sought An invoice with pricing and hours. I need a billing statement

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