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Advanced Medical Imaging complaints

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7601 Pioneers Blvd.
Lincoln, NE 68506-4675 | Get Directions

(402) 484-6677

http://www.amimaging.com

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Total Amount in Dispute:
$632.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advanced Medical Imaging closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advanced Medical Imaging

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10/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $632.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

I went to this facility in August of last year for a preventative mammogram checkup which was covered 100 by my insurance. This was my first mammogram ever. The technician was very aggressive and afterwards told me I would get my results. I received an alarming letter telling me they found something that required additional screening so I called them to schedule. I did not think I would get charged since it was preventative, not did they tell me. I scheduled the appointment and it came back fine. I then received a bill for over $600 which I disputed. Their "outsourced" billing department told me they would recode it and to disregard the bill. A YEAR later I got the $632 bill and the new billing manager Courtney me I had to pay it. I reminded her again that I didn't receive a bill for over a year because I was told it was taken care of and she told me I was responsible for it. I don't mind paying if I as a consumer was told, but they did not and their billing department told me repeatedly it was taken care of. This business needs to write off mistakes and treat their patients like actual people. Resolution Sought Refund or write off my balance for this "diagnostic" testing to they told me I needed without telling me the hidden costs and THEN telling me they would take care of it after their mistake only to make me pay over a year later.

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