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Advanced Transmission Service complaints

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905 West1st Avenue
Eugene, OR 97402 | Get Directions

(541) 683-8174

http://www.atseugene.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Advanced Transmission Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Advanced Transmission Service

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9/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

I took my truck to get my transmission fixed was told 2 day turn around, a week later I finally got it back, paid $2031 went to drive home and didn't make it! So took it back a few days later and he fixed it again then 2 weeks later it was messed up again so I took it back and the owner Steve tried to put the blame on me and I told him if u would have fixed it right the first time I wouldn't be he for a 3rd time and he immediately stormed off and under his breath called me an a-hole and went back inside and slammed the front door of his business! Resolution Sought A refund would be nice or at the least a serious reprimand.

Company Response

9/14/2021

Company states: The first thing Mr Matthews left out is he showed up a day late for his appointment. This Rose are scheduled off so yes he got bumped back. The second thing he left out is yes we have a blue thing happen (a snap ring came out of its seal). I have built thousands of these transitions in only seen it happen twice! Mr Matthews saw fluid coming out and kept driving the vehicle till it wouldn't move! It clearly states on our warranty that we are not responsible for "transmissions run low on fluid". Despite this and despite the fact that he calls me over 10 hours of work by not pulling over when he saw the leak I fixed it under warranty. The third time he came in there was nothing wrong with his transmission and yes he was being a total a******!

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