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Advantage Auto Sales complaints

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2452 Arena Road
Wichita Falls, TX 76310 | Get Directions

(940) 329-2537

https://www.advantageautosales...

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advantage Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advantage Auto Sales

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I have bought in 2 cars. The first car I bought there. The engine blew within a matter of days. I had it for 1 week and they had it for 6 months and then after they supposedly put a new motor something else went wrong and I had to spend another 600 well at that same time. I bought my son a vehicle. The vehicle was supposed to be in great shape. And they're supposed to offer a warranty while that car within a month. The transmission went out. Also, it's having some very major engine problems. And they refuse to do anything about it. This car lot is a scam Carla and I can prove it. They told me that all they do is make it work. Run to put it out for sale and that's it. They don't try to fix them right. You even know they have their own mechanics. They screw people on every level.And he admitted to it and he also pulled a gun on my aunt period Resolution Sought I would like them to give me a car.They owe me a car.They gave me a car that does not work.That doesn't work since I've gotten it.And they said they were gonna fix it now.They refuse to fix it and pay back some of the money towards the other vehicle

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