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Advantage Car & Credit complaints

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401 Woodman Drive #2046
Dayton , OH 45431 | Get Directions

(937) 908-9800

https://advantagecarandcredit....

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Advantage Car & Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Advantage Car & Credit

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6/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/16/2024

I called the dealership yesterday because I haven't received my title to my vehicle and it has been 47 days. My 45 day tag is now expired and I can't get tags without a title. When I spoke with Nick yesterday, he told me to call the bank. I called the bank. The bank said that they didn't have my title because there was still a lien on the vehicle and that they would have it in 5 to 7 business days. They also said I was able to take my little piece of paper that they had given me to the BMV to get another 45 day tag. I went to the BMV , two days in a row and they told me both days that I was not able to use that paper. I had to have a title and they do not issue two 45 day tags. I called and made a police report. I also went to the dealership today to speak with one of them to see how I was able to get either a 45 day tag or my title because my tags are expired and I'm unable to drive my vehicle. I want to know if this is because I have looked it up and in the state of Ohio you can sell a vehicle with a lien on the title as long as you produce the title within 30 days, I have been waiting for 47 days to receive my title. Resolution Sought I would like for the business to give me my title or a 45 day tag and be a little bit more compassionate about peoples frustrations and understanding of why I was upset.

8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2022

I purchased a car thru advantage car and I started having problems a day later I've only had the car for a week I called the company to see if I could return the vehicle and get my down payment back since it was still was still early in the purchasing and I only had the car a few days I was told no and if I did return it I couldn't get my down payment back but it would be put on my credit as a repo I asked if they could switch me into another vehicle I was told no they couldn't so at this point I don't know wat to do Resolution Sought I would like for them to either take the car back and return my down payment or switch me into another vehicle

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