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Advantage Car & Credit complaints

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401 Woodman Drive #2046
Dayton , OH 45431 | Get Directions

(937) 908-9800

https://advantagecarandcredit....

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advantage Car & Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advantage Car & Credit

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8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/12/2022

I purchased a car thru advantage car and I started having problems a day later I've only had the car for a week I called the company to see if I could return the vehicle and get my down payment back since it was still was still early in the purchasing and I only had the car a few days I was told no and if I did return it I couldn't get my down payment back but it would be put on my credit as a repo I asked if they could switch me into another vehicle I was told no they couldn't so at this point I don't know wat to do Resolution Sought I would like for them to either take the car back and return my down payment or switch me into another vehicle

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