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Advantage Chevrolet of Bolingbrook complaints

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115 West South Frontage Road
Bolingbrook, IL 60440-3522 | Get Directions

(888) 659-2635

http://www.advantagechevbb.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advantage Chevrolet of Bolingbrook closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advantage Chevrolet of Bolingbrook

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

They had this vehicle stock number P13955 listed for $24472. I submit my application to my bank, my bank send the approval to this dealer, ran my credit and ask for a non pay at work in order to go and get the vehicle. All this happened late on 03/16. Brian a sales admin. over this dealer called me today 03/17, saying that he received my bank notice and that the jeep is available but he will charge 10k more for the vehicle. On a total price of 35k. Resolution Sought Owner what they advertise. I have pictures where they have this vehicle posted at the original price of $24427 in a couple web sites.

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