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Advantage Driver Training complaints

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200 McDonald Avenue
Joliet , IL 60431 | Get Directions

(815) 768-2302

http://www.advantage-drivertra...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advantage Driver Training closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advantage Driver Training

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/25/2022

I changed my school because of the lack of training I was receiving from Advantage. I paid $2690 with and balance of $1300 left. I only accumulated 66 hours out of 160. The school pretty much have you learning from other students. So money is being paid to be self taught. Any little thing, they threaten to kick you out the program. I wasn't learning anything, so I changed my school, which is much better. I called Advantage, asking them to release me, but they won't due to my $1300 balance. I only completed 66 hours if that, out of 160. I didn't ask for any money back because I didn't complete the training. I just wanted to get out, because I wasn't learning nothing at all. I even have all of the text messages with them always threatening to kick people out of the program for the smallest thing. Resolution Sought I just want them to release me so I can be enrolled in my new school!

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