Complaints for Advantage Tax Resolution, Inc. in Beverly Hills, CA

468 North Camden Drive #200
Beverly Hills, CA 90210 | Get Directions

http://www.advantagetax.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Many complainants allege the company fails to return telephone calls or provide services after monies are paid. Other complainants allege their Offer and Compromises or settlements are denied, improper, or not filed with the tax authority. In some cases, the customer's wages or accounts were levied as a result. A few customers chose to directly pursue their cases with the IRS themselves and requested refunds.

The company generally responds to complaints by stating that services have been rendered according to the client agreement or by indicating that the services were completed in the time frames of 3-6 months as quoted. In other cases, the company responds by denying refunds. The company responds to a few complaints by stating they will continue to work with the customer and the IRS on their behalf.

Complaint Closing Statistics

0 complaints against Advantage Tax Resolution, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Advantage Tax Resolution, Inc. complaints