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Advantage Towing Group complaints

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7535 Southlake Parkway
Jonesboro, GA 30236 | Get Directions

(404) 777-1662

http://www.atginc.net

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Advantage Towing Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Advantage Towing Group

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6/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

Had my car towed on May 3rd to my house when the driver took my car off the flatbed he damaged my tailpipe my insurance company called him he told my insurance company when I signed that disclosure they're not reliable for any damage to vehicles he took pictures of the car my understanding I thought that it was for damages on my car if I had any when I signed it it did not say anything about they're not reliable for damage that should have been told to me he didn't say anything about this was a disclosure if I knew that I would never signed it I'm thinking he was just taking pictures to make sure there was no damage on the car already now he don't want to pay me for my money that I put out to get my tailpipe fixed it's not fair Resolution Sought All I want is my $70 that I paid to get the tailpipe fixed the number to the business is 404-777-16 62

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