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AdventHealth Ocala complaints

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1500 Southwest 1st Avenue
Ocala, FL 34471 | Get Directions

(352) 351-7200

http://www.adventhealth.com/ho...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against AdventHealth Ocala closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against AdventHealth Ocala

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7/26/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

In July 2021 a Margaret Wright from Ocala went to the ER. They pulled my medical records (I live in Deland) by putting her info on my records they broke the Hippa law. Got that all straighten out. Now, this April they have again broken the Hippa law by putting her blood work on my medical records again. I have spent hours trying to get this resolved. I have had to freeze my credit get a company to monitor my credit all because of this stupid mistake. My portal has been locked up since April and they will not let me have access to my medical records which I need for further procedures which I might need. These medical mistakes have been going on now for two years and needless to say I am beyond frustrated. Resolution Sought Get my medical records right and stop making mistakes, is this too much to ask???

Company Response

7/13/2023

Ms. Wright, We apologize for the inconvenience. This matter has been forwarded to the Corporate Responsibility Office for further investigation. Thank you Heather Milam Regional Corporate Responsibility Officer

9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

My husband has been very depressed and suicidal due to extreme stress. I finally called to Baker Act him. The deputies and the ambulance staff agreed to take him to Advent for a 72 admission. I was not with my husband but got a call to get him as he was released. The ER staff coached my husband how talk to the psychiatrist to AVOID being admitted. That was just wrong. I trusted them to get him seen and treated n for 72 hours. Resolution Sought I want the ER staff reprimanded or fired as my husband might have died because of their unprofessionalism in not doing their jobs.

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